Terms & Conditions
MAKING A PURCHASE
When you make a purchase, you should receive an acknowledgement e-mail confirming receipt of your product. We then carry out a standard pre-authorisation check to make sure there’s enough money on the card.
We only accept your order once payment has been approved and we have debited the payment card (and then the contract is made based on these terms).
You will not be able to refund your product as all products are non refundable. Timings depend on your chosen delivery method (and will be set out in the acknowledgement email). You can’t change your order.
All orders are subject to availability and confirmation of the item price. Don’t worry, if there’s an issue with an purchase, we’ll get in touch with you.
Very occasionally, we may need to refuse or cancel an purchase or close or freeze an account (even if we have confirmed your purchase) – e.g. if we notice something unusual on an order or an account. If this happens to you and you think we’ve made a mistake, please don’t take offence – get in touch via Contact and they’ll be happy to speak to you about it.
REFUNDS AND CANCELLATIONS
At the Royal Investments, all products are non-refundable. If there are issues with payments while attempting to place an order, get in touch with us through the Contact section so we can resolve any misunderstandings accordingly.
Once an order has gone through, we do not offer a refund for any reason.
YOUR INFORMATION
Our Privacy Policy sets out how we’ll use your information. If your details change, remember that you need to update 'My Account' so we can continue giving you our best service (you can also update your marketing preferences there).
At Royal Investments, we love being able to interact with and chat to you through social media. However, we can’t control those social media platforms or how you set your profiles on them. Please check and set your privacy settings so that you understand and are comfortable with how your personal information on those platforms will be used.
WHAT YOU SHOULDN'T DO
We know it’s obvious, but you must not misuse or tamper with our websites, apps or other services (“Websites”) (e.g. hack, introduce viruses, trojans, worms, logic bombs or other technologically harmful material or carry out denial of service attacks etc) or otherwise mess with our tech or functionality or steal our or our customers’ data. Doing any of these things may be a criminal offence, but they also get in the way of us giving our loyal customers the best service, so we take them really seriously. Royal Investments will report any such breach or activity (and all information about the people carrying it out) to the relevant law enforcement authorities.
We recommend you use virus protection software when using any website, including ours. Although we have a dedicated team who work hard to stop people messing with our website, we can’t guarantee that it will always be secure from bugs, viruses or trouble-makers.
Oh yeah, and you’re not allowed to use automated systems or software to extract data from our website (also known as 'screen recording or screen scraping').
LEGALITIES
We have the right to amend, remove or vary our services and/or any part of the website (including our T&Cs) at any time.
These terms and our dealings with you are subject to English law and the exclusive jurisdiction of the English courts.
LASTLY.. ABOUT YOU
To learn with us, you need to:
-
Be at least 16 years old
-
Have a credit or debit card that we accept (see bottom of page for details of current payment providers).
-
Be authorised to use that credit or debit card (e.g. it is in your name or you have permission to use it).
Just FYI, some of the products sold through our websites may not be suitable for under 18s.